Delivery Information

Everything you need to know about getting your order, whether that's our own van, a courier, or picking it up from the shop in Morpeth.

Click & Collect

Free from our shop at 15-17 Oldgate, Morpeth, NE61 1QF. There's no minimum spend.

Choose Click & Collect at checkout and we'll email you as soon as your order is ready, usually within 24 hours. Please wait for that email before coming in, and bring your order confirmation with you.

We'll hold your order for 7 days. After that we'll refund it in line with our returns policy.

Local delivery

We run our own van across selected postcodes in the North East. £3.50 per delivery, whatever the order size.

Order by 2pm on your zone's delivery day to go out that evening. Anything after that goes on the next scheduled run for your postcode.

If you won't be in, leave us a safe place in the comments box at checkout. Orders are packed in cardboard as standard, so if you'd like yours in an insulated box, just ask at checkout.

Frozen and raw food

If your order contains both frozen and ambient items, the whole order follows the frozen rules, so it'll be local delivery or collection.

Standard UK delivery

£4.50 flat rate to mainland UK. Free on orders over £100, calculated after any discounts and loyalty points are applied.

Order before 11am, Monday to Thursday, for dispatch the same working day. Orders placed after 11am on Thursday are dispatched the following Monday, or the next working day after a bank holiday.

Once dispatched, most orders arrive the next working day. We'll email you tracking details as soon as your parcel is on its way.

Delivery times are approximate and can be affected by things outside our control, such as bad weather or busy periods.

Harder to reach areas

We can still deliver to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isles of Scilly, the Isle of Wight and the Channel Islands, but it costs more and takes longer. The additional charge is calculated at checkout.

Free delivery over £100 applies to mainland UK only.

Helping it arrive safely

Our courier will leave parcels in a safe place or with a neighbour unless you tell them otherwise. To make that go smoothly, it helps to add delivery instructions in the comments box at checkout, log a safe place with the courier, or give us a What3Words location.

If something goes wrong

If your order arrives damaged, incomplete, or doesn't arrive at all, call us on 01670 512895 or email info@mypethq.co.uk and we'll put it right. For anything damaged, a photo helps us sort it faster.

Please double-check your delivery address before ordering. We can't take responsibility for orders sent to an address entered incorrectly, though if you spot a mistake quickly, get in touch and we'll do our best to catch it before it leaves us.

Still got a question?

Call us on 01670 512895, email info@mypethq.co.uk, or call into the shop.